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AC Representative Phys Admin LPN FT Days in Tampa, FL at AdventHealth

Date Posted: 5/23/2019

Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Medical Group West FL

Job Description


Call Center Representative LPN AdventHealth Medical Group West Florida

Location Address: 12470 Telecom Drive Suite 100, Tampa, Florida 33637

Top Reasons to Work at AdventHealth Medical Group West Florida

Rollover PDO with service year increases in accrual

Comprehensive benefits package; including tuition reimbursement and matching 403b plan

Patient facing positions receiving company paid initial sets of scrubs

Company Discount programs

Growing Organization 

Work Hours/Shift:
FT Days
You Will Be Responsible For:

  • Accepts flexibility of schedule to meet program needs.
  • Excellent medical knowledge as it relates to LPN practices during patient coordination of care.
  • Communicate information to patients and families and other providers and service representatives.
  • Demonstrates care for one another by working all areas, open to change, sensitive to department needs, effectively participates in conflict resolution/problem solving.
  • Prevents casual overtime at all times and completes work in a timely manner.
  • Maintains accurate legible documentation of patient medications and messages, sample meds, and pharmacy documentation.
  • Considers factors related to safety, effectiveness, cost and impact on daily operations.

What You Will Need:


    • High School Graduate or Equivalent.
    • Graduate of school or program for Licensed Practical Nursing (LPN).
    • Minimum of 5 years’ experience in a clinical setting.


  • Current license – Licensed Practical Nurse (LPN) or licensure from another state with certification of application and eligibility licensure by endorsement.
Job Summary:

The Call Center Representative (CCR_LPN) should be a Licensed Practical Nurse and work seamlessly with: patients, healthcare teams and resource providers in the Hospital, Physician Offices and other facilities.  The CCR_LPN is responsible for answering phones in a timely and professional manner while scheduling patients with physician offices via incoming and outbound calls.  The CCR_LPN should be customer service focused to create an excellent patient experience. The CCR_LPN should provide operational support in delivery of patient care in a call setting environment and is responsible for assisting with daily call center operations including but not limited to billing, invoicing, scheduling, updating and managing patient medication lists, medication refill requests, tracking of procedures, reporting and insurance verification via workflow designated. 

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function