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Training Analyst @ I-Extend Physician Office cc3567 in Maitland, FL at AdventHealth

Date Posted: 1/3/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Maitland, FL
  • Job Category
  • Date Posted:
    1/3/2019
  • Job ID:
    274083
  • Job Function
    Administrative / Business Support
  • Travel
    Yes, 25 % of the Time
  • Shift
    Day
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Medical Group Central FL

Job Description

More than 500 board-certified physicians, 200+ mid-level providers, and 1,500 clinical and support staff in over 40 specialties provide patients with a broad range of medical and surgical services. FHMG operates over 160 offices, providing compassionate, multidisciplinary care to more than one million patients a year. FHMG is affiliated with Florida Hospital and is a subsidiary of Adventist Health System, the largest not-for-profit Protestant health care system in the nation, supporting 43 hospitals in 10 states. In existence since 1994, FHMG (originally known as Florida Physicians Medical Group) has demonstrated consistent growth and stability in an ever-changing health care market.


Training Analyst

 

GENERAL SUMMARY:

The Training Analyst is responsible for implementing the clinical, revenue cycle, and practice operations training strategies for certain Florida Hospital Medical Group practices as well as helping to assess their outcomes.  The Analyst will collaborate with medical group leadership to identify, assess, prioritize, and address training and development needs among physician practice end users and carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within the Florida Hospital Medical Group.  The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance against and compliance with specific training plan goals and targets. 

The Analyst will collaborate with others to ensure that training content is developed and constantly refined to improve outcomes, and to ensure that the training that is delivered supports the process improvement and optimization targets identified by the organization.  The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices.  The Analyst will collaborate with clinical, financial, operations, and access team representatives to ensure the designed training strategies and education programs support best practice work flows.

Successful Analyst candidates will be required to pass a competency and instruction test related to the applications being supported within 3 months of hire and at least annually thereafter; the test will evaluate both the functional/technical aspects of the applications as well as process and operations knowledge based on organizational standards, policies and procedures.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

•         Support the training efforts related to athenahealth, Cerner, and/or other software applications, and continuing education training across the medical group.

•         Work in cooperation with the various team members to deliver highly effective training to all levels of end users. 

•         Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques and approaches to achieve excellent comprehension, proficiency, and performance results from end users.

•         Deliver individual, small group, and large group training for both new and existing users including physicians, advanced practice providers, clinical support staff, front office staff, and professional/managerial staff.  This includes classroom training, demonstrations, on-the-job training, recorded webinars, meetings, conferences, and workshops.

•         Deliver effective functionality and work flow training to end users.

•         Coordinate training programs and ensure proper training materials are available prior to and during training.

•         Assist in performing learning needs analysis and modify training plan as needed to ensure success of the training. Tailor training delivery based on the specific style of the adult learner to achieve the desired comprehension and proficiency.  

•         Regularly assess the training needs of end users through on-site visits, job and process analyses, surveys, adoption metric audits, and quality improvement metric audits.

•         Identify skills or knowledge gaps that need to be addressed and collaboratively devise and deploy the most appropriate training and education strategies to resolve these gaps.

•         Identify and effectively communicate any potential barriers, risks or delays as it pertains to training and the overall learning plan/strategy including challenges related to logistics, change management, user skill sets, available tools, etc.

•         Collaboratively monitor and evaluate the training and education programs’ effectiveness and success periodically to recommend and participate in the development and implementation of ongoing improvements.

•         Assess training program and instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs.

•         Maintain and enhance a keen understanding of adult learning, training and education trends, developments and best practices through education, reading, workshop attendance, etc.

•         Facilitate communications to end users with updates and changes in functionality and work flow.

•         Implement process audits to evaluate system adoption and work flow standards and efficiencies and report findings and recommendations to the medical group and other teams.

•         Identify opportunities to improvement measurement of and compliance with outcome metrics to focus on provider wellbeing, staff satisfaction, consumer engagement and satisfaction, and financial performance.

•         Serve as a resource person and role model to aid in the learning process.

•         Serve as a liaison between the medical groups and Physician Enterprise and Adventist Information Technology (AIT) teams.

•         Identify significant process issues, share findings with medical group leadership and Physician Enterprise and AIT teams to improve future training materials, education methods, and monitoring tools and metrics.

•         Collaboratively define and communicate best practice work flows and system use by clinical and non-clinical physician practice users.

•         Facilitate assessment of work flow processes before, during, and after system implementation.

•         Adhere to the AHS Corporate Compliance Plan, to the rules and regulations of all applicable local, state, and federal agencies, and to the standards of all accrediting bodies.

•         Maintain policies and procedures related to the clinical information system.

•         Working hours are full time; Monday – Friday, occasional weekends may be required. 

•         Up to 50% travel may be required with occasional overnight stays.

KNOWLEDGE AND SKILLS REQUIRED:

•         Possesses extensive knowledge of adult learning styles and training delivery in support of physician practice operations including adoption of practice management and EHR systems.

•         Possesses knowledge of how to identify education and training needs in a healthcare setting and participate in related program development and instruction.

•         Possesses extensive experiencing implementing and coordinating traditional and modern training methods and techniques.

•         Possesses working knowledge of instructional design theory and implementation.

•         Demonstrates ability to complete full training cycle (assess needs, plan, develop, coordinator, monitor and evaluate) within an ambulatory healthcare environment.

•         Demonstrates ability to develop/make effective presentations and serve as a trainer.

•         Demonstrates prominent participation in practice management and EHR implementation and/or ongoing support and training programs.

•         Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.

•         Possesses ability to communicate effectively (verbally and in writing) with all levels of employees, facilitate group processes and change.

•         Demonstrates ability to be self-directed with excellent organizational, analytical, writing, and interpersonal skills.

•         Possesses strong conflict resolution and customer relation skills.

•         Excels at prioritization and coordination of multiple projects.

•         Communicates strong understanding of applicable policies and procedures.

•         Possesses knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician work flow, and medical information management.

•         Demonstrates understanding of revenue cycle and compliance practices.

•         Experienced in application of Microsoft Office Suite with advanced Microsoft Word and PowerPoint skills and strong Microsoft Excel skills.

•         Must have a valid driver’s license and reliable form of transportation.

KNOWLEDGE AND SKILLS PREFERRED:

•         Knowledge of/experience with athenaCollector and athenaClinicals

•         Knowledge of/experience with Cerner PowerChart Ambulatory EHR, particularly in specialty care environments

•         Other EHR implementation and training experience

•         Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA)

•         Expertise in process mapping and process mapping tools

•         Project management experience

EDUCATION AND EXPERIENCE REQUIRED:

•         High School graduate required

•         3+ years training experience in a healthcare environment

•         2+ years physician practice operations experience

EDUCATION AND EXPERIENCE PREFERRED:

•   Associate or Bachelor’s Degree

•   Experience in adult learner education/teaching experience

•   Experience with process improvement methods and tools, e.g., Lean/Six Sigma

 

 

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

•         N/A

 

What makes working at Florida Hospital Medical Group special?  We recognize your investment in a health care career, and we are truly dedicated to your success.  We promote positive feedback as well as help you accomplish professional and personal goals. 

We hope you are interested to develop your healthcare career in our dynamic faith based organization.  Our Mission is to extend the healing ministry of Christ.  Our employees are welcomed to join our Spiritual Ambassador Program which highlights our dedication to each other and our community.

A Spiritual Ambassador is one who: Loves & Cares, Prays & Listens, Comforts & Supports and Encourages & Smiles.

While living our mission, Spiritual Ambassadors create a culture of caring within our practices through various activities. They minister to co-workers and patients, helping them experience trust, belonging and hope.

The size of Florida Hospital Medical Group offers you flexibility to explore different types of medical practices and gain valuable experience.  Florida Hospital Medical Group is closely linked with Florida Hospital, Centra Care and is under the Adventist Health Care system, which is the largest non-profit healthcare provider in the nation.  

FHMG Recruitment Team is here to support your career search and goals.  Together, we can explore the many opportunities that fit your life.  We offer excellent working conditions that help you maintain a positive attitude and work/life balance.  We value wellness of mind, body and spirit of all our employees.

Our competitive benefits cover:

Health and Wellness:

-Health, Dental, and Vision

-Life, Disability, and Supplemental Insurance

-Cancer and Specified Diseases Plan

-Paid Days Off

-Healthy 100 Employee Program

-Tobacco-Free Campus

-Wellness Screenings

FINANCIAL Tools and Plans:

-Educational Assistance

-Retirement Plan

-Flexible Spending Accounts

-Direct Deposit

-Credit Union

Community Initiatives:

-Adopt a Family

-Backpacks for Kids

-Mission Trips

-Blood Drives

Additional Benefits:

-Employee Assistance Program

-Employee Discounts

-Various Onsite Services and Amenities

-Spiritual Ambassadors

-Service Awards

 

FLORIDA HOSPITAL MEDICAL GROUP IS COMMITTED TO PROVIDING EQUAL EMPLOYMENT OPPORTUNITY TO ALL QUALIFIED EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD FOR RACE, CREED, COLOR, SEX, AGE, NATIONAL ORIGIN, HANDICAP, MARITAL STATUS, STATUS WITH REGARD TO PUBLIC ASSISTANCE, OR VETERAN STATUS, AND IN COMPLIANCE WITH FEDERAL, STATE, AND LOCAL LAWS, AND IS A DRUG-FREE WORKPLACE.

 

Please click the link below for more information on FHMG opportunities:

https://www.youtube.com/watch?v=RWxwX6Ao3vE&feature=youtu.be




Position Location:  
Job:  Administrative / Business Support
Organization:  AdventHealth Medical Group Central FL
Primary Location:  US-FL-Maitland
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  Associate's Degree
Travel:  Yes, 25 % of the Time
Job Posting:  Dec 3, 2018, 9:32:01 AM

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