Process Improvement Specialist I - Performance Improvement – Maitland at AdventHealth

Date Posted: 8/14/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Orlando, FL
  • Job Category
  • Date Posted:
    8/14/2019
  • Job ID:
    284706
  • Job Family
    Other Non-Clinical Professional
  • Travel
    No
  • Shift
    Day
  • Application Zone
    2-Legacy System

Job Description



Process Improvement Specialist I - Performance Improvement – Maitland

AdventHealth Maitland seeks to hire a Process Improvement Specialist I who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.



Work Hours/Shifts:

M-F; 8a-5p



Job Summary:

The Process Improvement Specialist I position is an entry level position that is responsible for the successful management and execution of tactical improvement initiatives under limited direction. The candidate is expected at a minimum to be familiar with the concepts, principles, and theories behind continuous process improvement and total quality management. A qualified candidate must be able to prioritize and manage multiple competing projects, deadlines, and customer relationships, while interacting effectively with stakeholders at all organizational levels, including senior executives & physicians, to affect change within the organization. A successful candidate should be able to transfer clients’ perceptions of problems into viable solutions and actionable items, utilizing diplomacy and flexibility in response to clients’ changing concerns, while maintaining oversight of cost, schedule, and quality to ensure that critical milestones and deliverables are completed in a timely manner. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.



Knowledge, Skills, Education, & Experience Required:

  • Ability to utilize data collection/analysis tools & methodologies
  • Ability to conduct process mapping, root cause analysis, statistical controls
  • Has knowledge on quality & process improvement methodologies such as lean six sigma
  • Solid analytical, statistical, and problem-solving skills
  • Ability to succinctly translate high level concepts into actionable items
  • Awareness of basic project management concepts and methodologies
  • Strong written and verbal communication skills
  • Excellent organizational and time management skills
  • Able to work independently under limited direction and manage multiple projects simultaneously while thriving in a setting requiring collaboration and teamwork.
  • Ability to transfer clients’ perceptions of problems into viable solutions. Utilizes diplomacy skills and flexibility in response to clients’ changing concerns.
  • Familiarity with Microsoft Office (Word, PowerPoint, Excel, Outlook)
  • Associate's degree w two (2) or more years of experience, or
  • Bachelor's degree in Engineering, Healthcare, Business, or related field



Licensure, Certification, or Registration Required:

  • Clinical licensure (Preferred)



Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.
  • Serves as a change agent and process facilitator for tactical improvement initiatives.
  • Conducts analysis, documents processes, develops and implements effective controls, and optimizes processes to increase operational performance and reduce costs.
  • Utilizes PI principles and tools, including value stream maps, standard work, 6s, visual management, facilitation, and change management skills to support continuous improvement.
  • Prioritizes and manage multiple competing projects, deadlines, and customer relationships.
  • Interacts effectively with stakeholders at all organizational levels, including senior executives and physicians, to affect change within the organization.
  • Maintains accurate documentation and status of project timeline and keep team stakeholders and executive leadership informed of project status. Proactively identify potential project risks and take steps to mitigate them.
  • Facilitates cross-functional meetings and discussions to address roadblocks and ensure critical milestones and deliverables are completed in a timely manner. Travels between local locations as required for meetings & observations.
  • Conducts observations, develop actionable plans, and implement viable solutions to problems identified.
  • Works independently leading projects of low to moderate impact or complexity. Supports more experienced individuals on higher complexity projects as required.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Process Improvement Specialist I opportunity with AdventHealth Orlando and apply online today.



Job Keywords:

Process Improvement Specialist I, Performance Improvement, Orlando



Position Location:  Courtland
Job:  Other Non-Clinical Professional
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Orlando
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  Associate's Degree
Travel:  No
Job Posting:  Aug 14, 2019, 9:46:23 AM

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