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Pharmacy Customer Service Rep in Sanford, FL at Adventist Health System

Date Posted: 12/6/2018

Job Snapshot

  • Job Schedule
  • Location:
    Sanford, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Function
  • Travel
  • Shift
    1 - Day
  • AHS Zone
    1-Shared Services
  • Organization
    Adventist Health System Corporate Office

Job Description

Full-Time, Monday – Friday
Adventist Health System Corporate Office
Be part of the Adventist Health System family.
Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It’s about making a difference, saving lives, and helping others live a fuller one. You’ll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit.
This is more than a career. It is a calling.
With hospitals and facilities in 9 states, you’ll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a differenceAdventist Health System is for you.
This Customer Service representative position performs a wide range of duties to support the members of the AHS Corporate Prescription Plan regarding plan questions and mail-order pharmacy requirements.  Duties include checking the after-hours voicemail, assisting with incoming phone volume, data entry, payment collection, compiling, reconciling and maintaining records and prescriptions for the Pharmacy.  Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist or registered pharmacy technician.
What you will be responsible for:
  • Maintains confidentiality of patient, employee, medical staff, departmental and administrative information with no infractions
  • Exhibits tact and consideration with other staff and customers.  Maintains a professional atmosphere in the work area
  • Understands the prescription plan thoroughly and communicates with customers or physician’s offices any questions regarding prescriptions, step therapy/prior authorization processes, price quotes, and high cost generic medications.
  • Follows guidelines when faxing refill requests and sending electronic requests to physician’s offices
  • Collaborates with Pharmacy Bookkeeper and Technicians and contacts member regarding credit card rejections, price alerts, prescriptions that cannot be filled and backorders; send letters as necessary.
  • Checks pharmacy afterhours voicemail daily and follow ups with each member as necessary in a timely manner.
  • Leaves adequate and understandable notes in the member’s profile for any issue that needs to be communicated to other staff members
  • Assures all requests and payments are complete, address and shipping methods are applied prior to print/processing prescriptions
  • Responsible for training all new call center employees and plays an active role in maintaining competency of said staff
  • Disengages the angered caller and converts a negative communication to a positive and helpful exchange before forwarding call to Customer Service supervisor
  • Completes work in a timely manner and prioritizes and plans work activities.  Demonstrates accuracy and thoroughness with data and manages competing demands
  • Maintains an awareness of pop-ups and reads and follows through with all necessary actions. Plays a role in maintaining effective records, deleting any old notes that are no longer needed and adding new relevant information to the patient’s profile to be communicated to the entire staff as necessary.
  • Contributes to pharmacy service standards, ensuring that all orders are working in a timely manner.

 What you will need:

  • High School diploma or equivalent.
  • 2 years previous customer service experience.
  • Individual must have excellent customer service skills, inter-personal skills, communication skills, accuracy, and the ability to follow up.
  • Use of telephone, Bluetooth headset and multipurpose copier/fax.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function