Patient Account Billing Float Full Time Day at AdventHealth

Date Posted: 9/15/2019

Job Snapshot

  • Job Schedule
  • Location:
    Tavares, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Waterman

Job Description

Patient Account Billing Float AdventHealth Waterman
Location Address: 1000 Waterman Way Tavares, Florida 32778
Top Reasons To Work At AdventHealth Waterman
Career growth and advancement potential
Health Insurance Coverage

High quality of life with low cost of living just outside of Orlando, Florida

Work Hours/Shift:
Full Time, Day


  • Answers all phone calls in a prompt and courteous manner while ensuring that all calls are attended to and not dropped or missed.
  • Reviews and answers all patient correspondence, via phone, mail, administration, and offices.
  • Creates and approves payment arrangements; reviews with patient different payment options and possible financial assistance, i.e., state and local agencies, indigent care.
  • Meets with patient/family to obtain satisfactory payment agreement for all parties.
  • Reviews patient charges; evaluates patient’s assets and liabilities to determine patient payment schedules.
  • Ensures patient demographic and insurance information is correct in the computer system.
  • Reviews Work Items daily and carries out action needed for claim resolution.  Documents all activity clearly including information essential for future follow-up.
  • Resolves denied claims that do not require an appeal.  Claims needing appeal are referred to denial team.
  • Processes correspondence and email in a timely manner; responds to requests for additional information promptly.
  • Maintains days in A/R, aging of accounts and collections for rep assignment within corporate defined goals.
  • Maintain days in A/R, aging of accounts and collections within corporate defined goals.
  • Make appropriate decisions for resolution of unpaid claims.
 Cash Posting
  • Downloads Lockbox and EFT payments each morning for posting. 
  • Processes virtual credit card payments.
  • Make up batches using batch detail report from bank and batch cover sheet with name of hospital, batch number, date, batch amount and EOBs that go with batch.
  • Review EFT or lockbox remittance advice to determine which system Series/CPA/FTP folder payment belongs to. 
  • Posts payments, related deductibles/coinsurance, discounts/contractuals through Series/CPA with a high rate of accuracy.
  • Reconcile payer takebacks that can span over multiple remittances which can require a tracing of credits back over prior remittances and payment dates.
  • Confirms that all posted batches are balanced with the deposit amount by reviewing the "Daily Cash Log" or by utilizing payment posting balancing spreadsheet.
  • Posts unidentified payments to the "Unapplied Cash" account then researches thoroughly, including telephone call to the payer when necessary. Write up refund request if payment does not belong to hospital.
  • Accurately tracks and records payments received without remittances that require a reconciliation process for those outstanding items.

What You Will Need:


  • Proficient in ten-key entry required.
  • Able to communicate effectively in English, both verbally and in writing.
  • Additional languages preferred. 


  • High school graduate or equivalent required.
  • Experience with medical terminology, insurance reimbursement, ICD-10 and CPT coding preferred. 
Job Summary:

Responsible for floating as needed for specific areas within the PFS department whether receivables, cash posting/refunds, and/or customer service.  Accountabilities will follow the scorecard metrics that are dictated by corporate PFS.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function