Operations Manager - Health Information Management - Maitland at AdventHealth

Date Posted: 9/12/2019

Job Snapshot

  • Job Schedule
  • Location:
    Maitland, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Medical Records / Health Info Mgmt
  • Travel
  • Shift
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Altamonte Springs

Job Description

Operations Manager - Health Information Management - Maitland

Maitland seeks to hire an Operations Manager who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.

Department Profile:

Health Information Management’s Document Imaging strives to scan the patient health records into our electronic system in a timely manner for continuation of care in regards to our patient population. Document Imaging’s streamlined processes ensure the quality and integrity of our medical records through their lifecycle. With today’s demand for electronic health records, it is an exciting time to be a member of Florida Hospital’s Document Imaging team.

Work Hours/Shifts:

Tues. – Sat.; 4a – 1p

Job Summary:

The Health Information Management Operations Manager under general direction of the Director, performs a wide range of duties including; supervising the day- to-day operations of the Document Imaging, Release of Information, Call Center, Chart Completion and/or Transcription. Adheres to the AdventHealth policies and procedures to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Confidentiality
  • Professional attitude and conduct
  • Organization and communication skills
  • Flexible for change
  • Associate’s degree Health Information Technology, Business, Science, Arts, or Healthcare related field
  • Critical thinking skills (Preferred)
  • Leadership skills (Preferred)
  • Progressive professional growth (Preferred)
  • 1-3 years’ experience in a healthcare-related organization (Preferred)
  • Prior Release of Information experience (Preferred)
  • Three years supervisory or management experience (Preferred)

Licensure, Certification, or Registration Required:

  • RHIA or RHIT credentials (Preferred)

Job Responsibilities:

Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program
  • Assigns and monitors the completion of daily workloads to ensure the work is completed in accordance with established timeframes. Performs routine section work as necessary to avoid backlogs.
  • Works with HIM Managers and Directors to determine staffing needs, work schedules, and develops departmental goals and objectives. Participation in job interviewing, selecting and assuring first rate training of new employees.
  • Serves as a resource to employees, answering questions, and clarifying guidelines. Conducts effective, routine section meetings and educational sessions.
  • Utilizes knowledge of all state and federal guidelines as related to Release of Information and appears as medical record custodian in depositions or court appearances as department needs necessitate.
  • Resolves customer complaints in a timely fashion. Works with campus administrative teams and office to discuss any issues related to HIM and routes appropriately.
  • Appropriately documents employee counseling and coaching efforts ongoing and conducts effective employee performance reviews in a timely manner.
  • Provides section status reports to the Director in a timely manner and provides prompt notification to the Director on any discrepancies or issues.
  • Maintains positive morale to minimize staff turnover and positive relationships with fellow workers. Contributes and promotes to departmental performance improvement initiatives and employee engagement.
  • Maintains overall section work quality average of 97% as evidenced by monthly/weekly/daily control audits and ensures individual employee output between 95% - 105%.
  • Performs other duties as assigned.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Operations Manager opportunity with Maitland and apply online today.

Job Keywords:

Operations Manager, HIM, Medical Records

Position Location:  Altamonte Springs
Job:  Medical Records / Health Info Mgmt
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Maitland
Schedule:  Full-time
Shift:  Day
Job Level:  Manager with Direct Reports
Education Level:  Associate's Degree
Travel:  No
Job Posting:  Aug 12, 2019, 6:54:00 AM

Location | Organization | Category | Job Function