LPN Triage Nurse - Clinics – Loch Haven OB/Gyn – Orlando at AdventHealth

Date Posted: 9/19/2019

Job Snapshot

  • Job Schedule
  • Location:
    Orlando, FL
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Other Clinical Professional
  • Travel
  • Shift
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Orlando

Job Description

Triage Nurse - Clinics – Loch Haven OB/Gyn – Orlando

AdventHealth Orlando seeks to hire a Triage Nurse who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Located on a lush tropical campus, our flagship hospital, 1,107-bed AdventHealth Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.

Department Profile:

At Loch Haven OB/GYN, we offer complete women’s care through a team of experienced physicians, all of whom are board-certified by the American Board of Obstetrics and Gynecology. Members of our team have consistently been listed in expert rankings such as %22Best Doctors in America%22 and %22Central Florida's Top Doctors” and continue to receive numerous awards for patient care, teaching and medical research.

Work Hours/Shifts:

Monday – Friday; 8:30a – 5:30p

Job Summary:

Under the supervision of the Nurse Manager, the Triage Nurse gathers information from patients calling and determines appropriate disposition and documents per established telephone triage protocols. Participates in the education of resident physicians. Answers Triage Medical Assistant questions as needed. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Phone skills and etiquette
  • Organizational skills
  • Basic Pharmacology knowledge
  • Broad medical knowledge base of all age groups
  • Current clinical experience
  • Physician office and triage experience (Preferred)
  • High School Diploma or equivalent (Preferred)

Licensure, Certification, or Registration Required:

  • Basic Life Support (BLS)
  • Current valid State of Florida or multistate license as a Licensed Practical Nurse

Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.
  • Answers telephone promptly and identifies self. Always asks the patient’s name and identifying information to ensure correct medical record is accessed. Documents all patient calls with objective patient related information and instruction.
  • Determines the urgency of calls that come to them and communicates appropriately patient’s needs to the physicians by paging or chart message.
  • Discusses any calls that they are unable to resolve with the Nurse Manager or attending physician to assure safe care and timely resolution.
  • Utilizes established telephone triage protocols to assess patient’s needs and determine disposition.
  • Meets departmental productivity and customer services standards.
  • Functions as a first-line resource to the Triage Medical Assistant when they have questions.
  • Assists with updating of Triage Protocols when new processes are added and during overall review of protocols.
  • Fills various clinical positions as assigned within scope of license. Floats to like positions at other Graduate Medical Education offices when assigned.
  • Works well within the organizational framework to achieve hospital/departmental goals and objectives.
  • Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization’s Performance Excellence Program booklet.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Triage Nurse opportunity with AdventHealth Orlando and apply online today.

Job Keywords:

Triage Nurse, Clinics, Loch Haven OB/Gyn, Orlando

Position Location:  Orlando
Job:  Other Clinical Professional
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Orlando
Schedule:  Full-time
Shift:  Day
Job Level:  Staff / Associate
Education Level:  Associate's Degree
Travel:  No
Job Posting:  May 16, 2019, 5:52:00 PM

Location | Organization | Category | Job Function