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Guest Services Specialist – Nicholson Center – Celebration – Per Diem in Celebration, FL at AdventHealth

Date Posted: 4/7/2019

Job Snapshot

Job Description

Guest Services Specialist – Nicholson Center – Celebration – Per Diem

AdventHealth Celebration seeks to hire Guest Services Specialist who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Established in 1997 and now a 203-bed hospital, AdventHealth Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney’s planned community of Celebration, Florida. The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a 'living laboratory' of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease.

Department Profile:

The Nicholson Center for Surgical Advancement exists to transform healthcare by uniting the efforts of researchers, entrepreneurs, medical device companies and surgeons to meet the needs of patients and society. The NCSA achieves this by developing, incubating and accelerating next generation surgical knowledge, technology, and techniques to the global community.

Work Hours/Shifts:

As needed

Job Summary:

The Guest Services Specialist actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Works closely and actively participates with the Hospitality and Guest Services Manager to ensure excellent customer service. Involved in meal and meeting room setup, catering management and service, registration desk duties, and other customer service needs as they arise. Is accurate and timely. Assures excellent customer experience. Adheres to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

Knowledge, Skills, Education, & Experience Required:

  • Excellent customer service and problem resolution skills
  • Excellent communication skills, both oral and written.
  • Ability to work under own initiative.
  • Maintain a sense of calm under pressure
  • Creativity in organizational skills with attention to detail, self-motivation, adaptability, people skills, and a team player. (Preferred)
  • Hospitality Catering Service (Preferred)
  • 3 years experience in Customer Service, Retail, or similar field (Preferred)

Licensure, Certification, or Registration Required:

  • N/A

Job Responsibilities:

Demonstrates through behavior AdventHealth’s core Values of Keep Me Safe, Love Me, Make it Easy, and Own it.

  • Monitors and supports robotic and non-robotic events in progress, providing timely customer service from pre-event through close of programs; this includes but is not limited to supporting catering needs for all programs.
  • Monitors the maintenance of Nicholson Center conference space; maintains the physical appearance of the conference space as a premier and critical tour stop for potential clients/partners.
  • Handles Registration Desk duties as assigned, managing customer check-in, customer service, and other tasks as they arise.
  • Utilizes a flexible attitude and willingness to make changes. Promotes and contributes positively to departmental team work.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Guest Services Specialist opportunity with Celebration and apply online today.

Job Keywords:

Guest Services, Celebration

Position Location:  Celebration
Job:  Administrative / Business Support
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Celebration
Schedule:  Per Diem
Shift:  Day
Job Level:  Entry Level
Education Level:  None
Travel:  No
Job Posting:  Apr 22, 2019, 4:30:05 PM

Location | Organization | Category | Job Function