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Guest Services Representative – Fitness Centre – Celebration – On Call in Celebration, FL at AdventHealth

Date Posted: 4/22/2019

Job Snapshot

Job Description

Guest Services Representative – Fitness Centre – Celebration – On Call

AdventHealthCelebration Health seeks to hire a Guest Services Representative who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Established in 1997 and now a 203-bed hospital, AdventHealth Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney’s planned community of Celebration, Florida. The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a 'living laboratory' of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease.

Department Profile:

The Fitness Centre & Day Spa at AdventHealth Celebration Health is a facility designed to meet the health and wellness needs of its members and guests. Voted the “Best Workout Facility” and “Best Day Spa” in Orlando for 2014, the 50,000 square-foot facility features state-of-the-art equipment such as Technogym, over 250 Group Fitness classes per month including Zumba, Les MillsTM, yoga and aquatics, a heated therapy pool and 25-meter lap pool, and full service locker rooms complete with saunas, steam rooms, showers and amenities. The Day Spa offers a variety of relaxing and rejuvenating services from a team of licensed therapists, including Swedish and Therapeutic massages, facials, manicures and pedicures, and acupuncture treatments. At the Fitness Centre & Day Spa in Celebration Health the focus is on total wellness of “Body, Mind & Spirit!”

Work Hours/Shifts:


Job Summary:

The Guest Services Representative is responsible for providing excellent customer service to members, providing check-in for members, enrolling new members, booking appointments, and cash, check, gift card and credit card transactions. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Excellent communication skills
  • Exemplary customer service skills
  • Strong selling skills
  • Ability to multitask
  • Ability to identify guest needs through listening and prioritizing
  • Retail sales experience (Preferred)

Licensure, Certification, or Registration Required:

  • CPR Certification

Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.

  • Presents and sells products and services to current and potential members.
  • Processes all inquiries pertaining to membership while encouraging enrollment, and marketing the Fitness Centre. Makes sales calls during idle time and encourages retail sales to meet the monthly Pro Shop and membership sales goals.
  • Efficient in operating Point of Sale (POS) transactions, cash handling, and banking out in CSI software system for check- in and pictures.
  • Performs Spa booking procedures, educates guests about spa, and encourages spa club membership.
  • Utilizes proper telephone etiquette.
  • Organizes displays, restocks shelves and drinks, and keeps the environment clean and organized.
  • Responsible for notifying the Engineering department for any work order, as well as, Environmental Services for any services needed.
  • Performs other duties as assigned.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Guest Services Representative opportunity with Celebration Health and apply online today.

Job Keywords:

Guest Services, Fitness Centre, Celebration, On Call

Position Location:  Celebration
Job:  Administrative / Business Support
Organization:  AdventHealth Central Florida
Primary Location:  US-FL-Celebration
Schedule:  Per Diem
Shift:  Day
Job Level:  Staff / Associate
Education Level:  None
Travel:  No
Job Posting:  Mar 22, 2019, 2:25:15 PM

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