Document Support Representative – Document Support & Records – Maitland in Maitland, FL at Adventist Health System

Date Posted: 11/8/2018

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Maitland, FL
  • Date Posted:
    11/8/2018
  • Job ID:
    273270
  • Job Function
    Administrative / Business Support
  • Travel
    Yes, 50 % of the Time
  • Shift
    Day
  • AHS Zone
    2-Legacy System
  • Organization
    Florida Hospital

Job Description



Document Support Representative – Document Support & Records – Maitland

Florida Hospital Maitland seeks to hire Document Support Representative who will embrace our mission to extend the healing ministry of Christ.



Facility Profile:

Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.



Work Hours/Shifts:

Monday through Friday; 8a – 5p



Job Summary:

The Document Support Representative, under general supervision, is responsible for daily retrieval and delivery of mail and other documents used by Patient Financial Services. Performs courier functions at Maitland and Orlando campuses for PA/PFS as scheduled or requested by Supervisor. Receives and sorts incoming mail daily ensuring all correspondence, interoffice or external, is routed appropriately and efficiently. Prepares batch bills for mailing to insurance payers by matching with primary payer EOBs, medical records and other documents required by payer for proper reimbursement. Scans documents to appropriate patient account, meeting or exceeding department standards for productivity and accuracy. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.



Knowledge, Skills, Education, & Experience Required:

  • Ability to use discretion when discussing employee/patient related issues that are confidential in nature.
  • High School diploma or GED (Preferred)


Licensure, Certification, or Registration Required:

  • Valid Florida driver’s license, Class E, with driving record in accordance with Florida Hospital policy.
  • Current, valid auto insurance


Job Responsibilities:

Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program

  • Performs courier functions at Maitland and Orlando campuses for PA/PFS as scheduled or requested by Supervisor.
  • Receives and sorts incoming mail daily ensuring all correspondence, interoffice or external, is routed appropriately and efficiently. Meets or exceeds department standard for timeliness and accuracy.
  • Reviews and codes correspondence within specified time frame and identifies payer and patient account number to ensure proper identification.
  • Prepares batch bills for mailing to insurance payers by matching with primary payer EOBs, medical records and other documents required by payer for proper reimbursement. Enters data to track batch bills sent by certified mail.
  • Scans documents to appropriate patient account, meeting or exceeding department standards for productivity and accuracy.
  • Attaches electronic legible image of supporting documentation from scanned image, at a level which meets or exceeds department standards as outlined by Leadership.
  • Scans checks, lockbox deposits, and electronic remittances within accuracy and timeliness standards defined by Leadership.
  • Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Document Support Representative opportunity with Florida Hospital Maitland and apply online today.



Job Keywords:

Document Support Representative, Administrative, Maitland



Position Location:  Maitland
Job:  Administrative / Business Support
Organization:  Florida Hospital
Primary Location:  US-FL-Maitland
Schedule:  Full-time
Shift:  Day
Job Level:  Entry Level
Education Level:  None
Travel:  Yes, 50 % of the Time
Job Posting:  Nov 8, 2018, 9:09:57 AM

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