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Centra Care PATIENT REGISTRATION COORDINATOR KS/MO-Float in Kansas City, KS at AdventHealth

Date Posted: 1/2/2019

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    1/2/2019
  • Job ID:
    269291
  • Job Function
    Patient Financial Services
  • Travel
    Yes, 100 % of the Time
  • Shift
    Day
  • Application Zone
    2-Legacy System
  • Organization
    AdventHealth Centra Care

Job Description

Welcome to Centra Care!
Our Mission is to extend the healing ministry of Christ.
We are now recruiting for a FLOAT Patient Registration Coordinator supporting our centers throughout the Kansas/MO region!
Location:  Shawnee Mission Urgent Care
Do you feel energized providing excellent customer service care to patients? We are seeking candidates experienced in customer service and desire to fulfill our mission of extending the healing ministry of Christ.

GENERAL SUMMARY:

Under supervision of the Practice Manager, the Patient Registration Coordinator is accountable for the patient’s first impression of the organization by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for the complete patient registration process.

PRINCIPLE DUTIES AND JOB RESPONSIBILITIES:

•         Demonstrates through behavior Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork

•         Drives customer service initiatives by creating and owning the patient experience

•         Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously

•         Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data

•         Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration

•         Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested

•         Verifies insurance eligibility and determines accurate up-front collection amount

•         Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel

•         Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)

•         Participates in departmental performance improvement initiatives

 Shift: 12 hour shifts 8am-8pm, weekends 8am-5pm and some holidays.


KNOWLEDGE AND SKILLS REQUIRED:

•         Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements

•         Ability to operate a computer, copier, fax and scanner

•         Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds

Ability to request and collect co-pays and outstanding balances

EDUCATION AND EXPERIENCE REQUIRED:

•   High school diploma or equivalency

EDUCATION AND EXPERIENCE PREFERRED:

•         Previous customer service experience

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

•         Must maintain current CPR certification at all times.  If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.


Position Location:  
Job:  Patient Financial Services
Organization:  AdventHealth Centra Care
Primary Location:  US-KS-Kansas City
Schedule:  Full-time
Shift:  Day
Job Level:  Entry Level
Education Level:  High School Diploma / GED
Travel:  Yes, 100 % of the Time
Job Posting:  Oct 23, 2018, 10:10:19 AM

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